RETURNS
We accept returns ordered on happyology.co.uk within 14 calendar days following the delivery date in their original packaging and with a copy of the invoice. We reserves the right to reject returns sent beyond the 14-day return period limit, or items which are not in the same condition in which they were received. Postage expense for return is at customer’s own cost.
STEPS FOR RETURN
- Please make sure:
(a) all returning items must be in the same perfect condition and in their full original packaging as you received them;
(b) all tags and labels must remain intact;
(c) all return items must be unworn, unaltered and undamaged. - Pack all the returned items, along with a print-off of your confirmation of purchase email, and a note specifying your RMA number securely in a box.
- Send off your parcel to us via your preferred courier. Responsibility for the return is yours until the parcel reaches us. You are recommended to use a fully tracked service and ask for a proof of postage from your courier.
- Once received by us, we will process your refund within 7 working days.
CANCELLATION
Unfortunately, we are NOT able to change or cancel orders after they have been placed. Please check your order carefully before purchasing.
If you do not pick up your package and it is sent back to us, you will be charged a fee of £30.
EXCHANGE
Unfortunately, we are NOT able to offer an exchange service.
Please return the item(s) you wish to exchange following the returns procedure above for a full refund, and then place a new order for the items that you would prefer.
